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FAQ

Customer Service

Shopping at Capsule

This is my first time on CapsuleHome.com, how can I place an order?

I already have a registered account, how do I place an order?

Does Capsule have a showroom I can visit?

Where can I find examples of Capsule products?

Do you ship outside of the United States?

Do you sell to other businesses too, or just individuals?

How durable are Capsule's seat cushions and frames and does Capsule Design offer a warranty?

Whose designs are you producing?

Payment

What type of cards do you accept?

Order Changes & Cancellations

I've decided I want to cancel my order. How can I do this?

Delivery

How can I track the progress of my order?

How long will it take for my order to arrive?

If I purchase multiple orders, will they all be included in the same shipment?

What if I need to change my delivery address?

How do I know what time of day my order will be delivered?

What if my building requires a Certificate of Liability for delivery?

What if I am not home when my delivery arrives?

I received the wrong product. What should I do now?

I want to return my product. How can I do this?

How will I be refunded?

Furniture Care

What is the grade of Capsule leather products?

How do I clean and care for my furniture?

Damage

My furniture has arrived damaged. What do I do now?