We do not currently have a showroom, but you are welcome to setup an appointment to visit our warehouse in the LA area. Email us at email@example.com and tell us what products you are interested in!
We can assure you that our furniture is crafted with extreme care. We offer a one year limited warranty that covers frames and cushions against defects in materials and workmanship. This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
We produce designs internally from Capsule as well as from external emerging designers. If you have experience with furniture design, check out our new designers page for more information about partnering with Capsule.
This depends on what items are currently in stock and where they are being shipped from. Some orders can be shipped as quickly as one week, while others might take a little bit longer. You can find out specific information in the 'delivery' section on the product's page.
We appreciate our customers making every effort to be present during the time of delivery, but if you need to change the time of your delivery, contact the shipping company as soon as possible. Some of our smaller shipments are delivered by FedEx and will be left on your doorstep if you are not home.
For our freight deliveries, there will be a redelivery charge of $99 per attempt.
First, we apologize for the inconvenience and we will do our best to resolve it as quickly as possible. When your order is delivered, we ask that you check it before the shipping company leaves to make sure you have the correct product. If you find out later that you received the wrong product, contact us immediately at firstname.lastname@example.org and we'll make sure to send you your correct order.
We're sorry that you're not completely satisfied with your purchase. If you change your mind for any reason and you wish to return your purchase, tell us within 7 days of receipt by contacting our Customer Service team by sending an email to email@example.com with your order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within two working days. Our customer service team will then contact you to organize a collection and explain all the necessary procedures.
Items must be sent back in the original, unmarked and undamaged packaging, otherwise a 20% restocking fee will be incurred. Items must not have been used or assembled in any way. Please note that shipping charges are non-refundable, and return shipping fees may apply for larger items.
Because our leather furniture is made through a careful process of preservation, you only need to clean it periodically. You can wipe down the leather with a warm, damp cloth and dry completely to remove dust and dirt. For the use of leather cleaning products, be sure that the product is designed for full grain leather.
Make sure to keep your leather furniture away from lengthy periods of sunlight exposure. This may lead to discoloration and weakening of the leather and the wooden frame.
Also, beware of sharp objects around your leather, as they could cause damage.
Slip covers and fabric
To make sure your furniture remains in the best possible condition, we recommend professional cleaning only. You may brush or vacuum your furniture to remove dirt and dust.
For the leather chair, use a soft and dry cloth to clean the chair for regular maintenance. If the chair is stained, wipe up the stain with a dry cloth quickly, or use a small amount of leather cleaner on a soft sponge or cloth, and wipe the affected area gently.
For other upholstered products, we recommend using water to clean suede products and light foam cleaner for all other fabrics.
We do everything we can to ensure that your purchase arrives in perfect condition, but sometimes accidents happen along the way. In order to get this resolved, there are a couple of things that you can do:
Before accepting the delivery, we ask that you inspect the package. If it is visibly damaged, have the shipping company take the delivery away and we will send you a new package as soon as possible.
Take pictures of the damaged box or product and send them to us.