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Customer Service

Shopping at Capsule

This is my first time on, how can I place an order?

I already have a registered account, how do I place an order?

Does Capsule have a showroom I can visit?

Where can I find examples of Capsule products?

Do you ship outside of the United States?

Do you sell to other businesses too, or just individuals?

Does Capsule offer a warranty?

Whose designs are you producing?

Which deliveries will be charged sales tax?

I still have additional questions, how can I contact you?


What type of cards do you accept?

Order Changes & Cancellations

I've decided I want to cancel my order. How can I do this?


How can I track the progress of my order?

How long will it take for my order to arrive?

If I purchase multiple orders, will they all be included in the same shipment?

What if I need to change my delivery address?

How do I know what time of day my order will be delivered?

What if my building requires a Certificate of Liability for delivery?

What if I am not home when my delivery arrives?

What if something is missing from my order?

I received the wrong product. What should I do now?

I want to return my product. How can I do this?

How will I be refunded?

Furniture Care

What is the grade of Capsule leather products?

How do I clean and care for my furniture?


My furniture has arrived damaged. What do I do now?