Shipping and Returns Tab - OLD
Shipping charges are dependent on the total price of your order, and may be up to 20% of the total price of your shopping cart. Please see our Shipping Policy for a full list of our shipping rates.
Products in stock and ready to ship typically take 2-7 days to leave the warehouse.
For smaller items, we will ship via Fedex Ground/Home Delivery with no signature required. This can take between 2-7 business days in transit from the time the item leaves the warehouse.
For larger items (sofas, armchairs etc.), we use professional freight carriers who will deliver your order inside the first door of your home or building. Freight carrier delivery usually takes between 2-4 weeks from the time the item leaves the warehouse.
For an extra fee of only $99, we also offer customers Inside Delivery with Assembly Service. This includes delivery inside your residence to the room you choose and carrying the product up one flight of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us. The shipper will unpack the product and provide light setup that requires basic tools. The shipper will also remove and dispose of all packaging.
If shipping to an apartment complex, item is typically delivered to front entrance of building and not apartment front door. We also recommend you upgrading to "Inside Delivery & Assembly" if you live in an apartment above the first floor of a building.
Once your order arrives in your area, a representative from the delivery agent will call you to arrange a delivery appointment for a 4-hour window on a Monday-Friday between 9am to 5pm. Please note that our shippers charge a rescheduling fee of $99 for any delivery appointments that are changed after booking. An adult must be present for acceptance. Deliveries do not include after hours or weekends.
We do not ship to Alaska, Hawaii, Canada or any non-US locations. We also do not ship to PO Boxes or APO addresses.
Please provide any special delivery, building instructions or restrictions (loading dock, certificate of insurance, etc) upon ordering so that we can provide the best delivery and customer service possible. This includes measuring doorways, hallways, freight elevators, etc to make sure the item will fit into your home. If it does not fit, you will be responsible for return shipping or local warehousing fees.
What if I don't like the product I ordered when it arrives?
We work everyday to provide you with the best quality products at the best affordable price, and truly wish you will be pleased with the product you have ordered from our website. However, if for any reason you are not, please follow the following instructions for returning items.
If you change your mind for any reason and you wish to return your purchase, tell us within 7 days of receipt by contacting our Customer Service team by sending an email to email@example.com with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within two working days. Our customer service team will then contact you to obtain a return shipping quote from the trucking company. Please note that you are responsible for all return shipping fees. Once you receive the quote and agree to continue with the return, we will email you the Bill of Lading to print out for shipping. The trucking company will then contact you within two business days to arrange a pick up appointment. Please remember to give the printed Bill of Lading to the trucking company upon pick up. This process should take approximately five business days. The inland transportation time should take approximately two weeks to arrive to our warehouse for inspection. If item is in original condition, we will issue a refund to the original payment method on file.
Items must be sent back in the original, unmarked and undamaged packaging, otherwise a 20% restocking fee will be incurred. Items must not have been used or assembled in any way. Please note that shipping charges are non-refundable, and return shipping fees may apply for larger items.
If you observe damage to the box or product at the time of delivery, please make a quick note on the delivery ticket and contact us right away: 855-367-8656. The note can be as simple as "Product Damaged". Please also take a few photos and send them to firstname.lastname@example.org within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution that best meets your needs.